Data privacy statement of SEW-EURODRIVE B.V.

Last update: 06/2022.

SEW-EURODRIVE B.V. (hereinafter: SEW-EURODRIVE) appreciates you visiting our website, using our mobile apps and your interest in our products and our company. The privacy and protection of your personal data is important to us and we take this into account in all our business processes. We therefore process your personal data by taking the applicable data protection regulations into account, in particular the requirements of the EU General Data Protection Regulation (GDPR).

On this website, we we wish to provide you with information on data processing in cases where SEW‑EURODRIVE carries out processing procedures. Please select in the below table which processing you would like to receive more detailed information about.

The "controller," as defined by Article 4, No. 7 of the GDPR is SEW-EURODRIVE B.V., Industrieweg 175, 3044 AS Rotterdam, Netherlands, tel. +31 10 4463700, e-mail info@sew-eurodrive.nl . For question or suggestions, please contact us at +31 10 44 63 700 or by mail privacy@sew-eurodrive.nl

I. Personal data

II. Data protection notice for our websites and apps (with cookie policy)

III. Data protection information for customers and interested parties of SEW-EURODRIVE

IV. Data protection information for job applicants at SEW-EURODRIVE

V. Data protection information for visitors of SEW-EURODRIVE

VI. Data protection information for attendees educational programs at SEW-EURODRIVE

VII. Your richts as a person affected

I. Definition of personal data

Personal data is defined as all information that relates to an identified or identifiable natural person. This includes, for example, your name, your (business) contact details, your phone number or e-mail address and relationship to a company, and your interactions/activities with us.

When you use our website, personal data in the form of information about your use of our website, for instance, may be processed. This includes, for instance, connection data or sources retrieved by you. This information is usually collected by using log files and cookies (see Article III .

In the case of applications, personal data includes your name, your (business and private) contact information, your address, hobbies and your tax status. We shall treat all information you send us, in addition to your resume, if applicable also your picture, any information about your health condition or other private information as application data. (see Article IV.).

In the case you visit one of our offices, data is recorded in our visitors system, such as name, date and duration of your visit, consent for e-mail marketing and agreement visit. (see Article V.).

In the case of your registration for our educational programs, such as trainings, workshops and events, personal data includes your name, your (business and private) contact information, order number and, when given, your remarks and your choice of consent for receiving information about our company, products and educational programs. (see Article VI.).

II. Data protection notice for our websites and apps (with cookie policy)

Below, SEW-EURODRIVE, the operator of different websites and developer of various mobile apps, would like to provide you with an overview of how we ensure the protection of your personal data on our website and further online contact forms and what type of personal data we process for which purposes and to what extent.

1. Data processing – Offers on our website
When you access our website, general information is automatically collected. This information (server log files) includes the type of web browser, the operating system used, the domain name of your internet service provider and the like. In addition, the IP address is transmitted and used to utilize the service you requested. This information is essential when using the Internet and is technically necessary in order to ensure the constant availability of the website. Following a period of a few weeks as a rule, this logfile data will be anonymized by us or deleted, unless we describe extended data processing below. If you send us an inquiry by e-mail, we collect data you provide for processing your inquiry and fulfill your requests, if applicable. The legal basis for this is Article 6(1)(1)(f) GDPR.

If you use any services offered on our website, further personal data may be collected from you. We process this data to the extent necessary to provide the services you requested. In addition, you may create further personal data voluntarily. We describe the legal basis in the following individually presented functions and offerings.

If you send us an inquiry by e-mail, we collect data you provide for processing your inquiry and fulfill your requests, if applicable. The legal basis for both cases is Article 6(1)(1)(f) GDPR.

If you provide us with your contact details in the context of concluding a contract or via registration in our customer portal, please take note of the information on data protection mentioned under III.

Further processing of your data by us or other group companies or service providers for purposes which go beyond those above takes place as set out below in accordance with the use selected by you or if you have issued your consent.

2. Security information and external links
We take technical and organizational security precautions on our websites to protect personal data stored by us against access by third parties, loss or misuse, and to enable secure data transfer.

We wish to inform you that due to the structure of the Internet and the sending of e-mails when transferring information, unwanted third-party access may occur. It is therefore also your responsibility to protect your data by encryption or any other method against misuse.

Our websites contain links to other websites from other providers. SEW-EURODRIVE is not responsible for the data protection policies or the content of these other websites.

3 Customer and online support
We offer you comprehensive interaction with us in our online support account at https://www.sew-eurodrive.nl/en_us/online_support/. Once you register, you will have access to many functions and services of SEW‑EURODRIVE. The processing purposes and processed data can be ascertained from the individual functions, e.g. drawing up sales contracts, requesting the delivery status or carrying out troubleshooting.

The legal basis for your registration with online support is Article 6(1)(1)(b) GDPR. For the assignment of specific services and the further processing of your data, e.g. to optimize our Online Support platform and improve your customer experience, please note our supplementary data protection information under II. 6. as well as III.

4 Advertising mailings
If you have given your consent (e.g. via the following link https://www.sew-eurodrive.nl/consent), or if we received your contact details as part of concluding a contract, we can send you information about our products and services by e-mail. The processing in accordance with your consent is described under this link. We can continue to send you information concerning events, trade fairs, products and services by post if we have obtained your address and you have not objected to the information. Further information on how your data is used for advertising purposes if a business relationship exists can be found under number III) 1) c) below..

You may, of course, revoke your consent to receive advertising mailings, or object to the use for advertising purposes, at any time. The easiest way to revoke your consent is to visit www.sew-eurodrive.nl/consent or send us an e-mail at privacy@sew-eurodrive.nl .

5 Processing of data - our mobile apps
We provide various mobile apps in the Apple App Store and the Google Play Store. When you download the mobile app, the necessary information is transferred to the App Store, i.e. in particular the user name, e-mail address and customer number of your account, the time of downloading, payment information and the individual device identifier. The App Store also collects various data by itself and provides you with analysis results. We have no influence over this data processing and are not responsible for it. We only process the data if this is necessary for downloading the mobile app onto your mobile device.

When using the apps, we process the personal data described below in order to enable comfortable use of the functions. Should you wish to use our mobile app, we generally process the data described under 1 above for websites which is technically necessary for us in order to provide you with the functions of our mobile app and to ensure stability and security. In addition, in order to provide the app functions, it may be necessary to process data such as your device identifier, IMEI (international mobile equipment identity), IMSI (international mobile subscriber identity) cell phone number (MSISDN), MAC address for WLAN use, the name of your mobile end device and e-mail address, should this be required to provide the functions which you have accessed. The legal basis here is also Article 6(1)(1)(f) GDPR.

6 Processing of online data at SEW-EURODRIVE (“cookie policy“)
a) Information concerning the use of technical aids (in particular cookies)

Our website (and some of our apps) use technical aids for various functions, in particular so-called cookies. Cookies are small text files that are stored on your end device and that are saved by your browser. They are used to make our offerings more user-friendly, effective and secure. We use so-called temporary cookies that are automatically deleted once you close your browser ("session cookies"), as well as persistent (permanent) cookies.

When accessing our website (or using the apps) and at any time subsequently, you have the choice of whether you wish to permit the setting of cookies and individual additional functions. You can carry out changes in your browser settings or via our consent manager. Should you reject functions or cookies, you may not be able to fully use our service.

When using cookies, we make a distinction between essential cookies (to display and operate the website) and supplementary cookies, such as the anonymous measurement of access numbers (functional cookies) and marketing cookies (advertising purposes, display or relevant and personalized content). Below, we wish to inform you of the various processing purposes and the services which are used in concrete terms. We will also describe the data processing which will take place.

b) Essential functions and cookies when using the website / apps
We use functions which are essential for the use of our websites / apps. These include so-called session cookies, which enable us to recognize you once again when you visit the site during an individual session. These session cookies contribute to safe use of our offering by, for instance, enabling you to use the online support functions. These functions can be viewed in the cookie consent tool. The legal basis of the processing is Article 6(1)(1)(f) GDPR..

c) Use of functions for the recording of use behavior (tracking) with right to object:
The use of tracking functions which primarily gather information by means of cookies enables us to analyze the use of our website and to improve it as a result. For this purpose, we can either use utilization statistics (anonymous results) or functions which enable us to recognize users once again when our website is accessed, which allows us to assign utilization processes to an internally allocated number (pseudonym). This allows us to record access to our website and to analyze it systematically.

Specifically, we use the following tracking functions:

(1) Creation of utilization statistics via etracker
Services from etracker GmbH based in Hamburg, Germany ( www.etracker.com) are used on this website to analyze utilization data. In this context, cookies are generally used to enable a statistical analysis of the utilization of this website by its users, and to display utilization-related content or advertising. etracker cookies do not include any information that would make it possible to identify a user. In addition, we can also use etracker variants without cookies, in which we carry out the data processing described here to a lesser extent.

The data which is generated as a result is processed on our behalf by etracker exclusively in Germany according to our specifications and is therefore subject to the strict German and European data protection laws and standards. etracker does not carry out any data processing for its own purposes and has been independently audited, certified and awarded the ePrivacyseal data protection seal of approval with regard to compliance with EU data protection standards.

The data processing takes place on the basis of the legal provisions of Article 6(1)(1)(f) GDPR. Our concern under the GDPR (legitimate interest) is to analyze the use of our website and to obtain statistics relating to its use, in order to guarantee the regular optimization of our online service and web presence, so that our website can be made more interest for you as a user. Since the privacy of our visitors is important to us, any data that may allow for a reference to an individual person, such as the IP address, login and device identifications, is pseudonymized or anonymized as quickly as possible. There is no other processing or combination with other data of etracker or transfer to third parties.

You may object to the above data processing at any time, should this be related to personal data:

I object to data processing by etracker on this website here.
action successfull

You can find more information about data protection at etracker here.

(2) Creation of utilization statistics by SEW‑EURODRIVE
We also use a particular tool, which has been developed in-house, to enable us to analyze usage of our website and usage of our Online Support portal and to continually improve your customer experience and make it more interesting.

We do not process your name and IP address for these analyses.

If you are not logged in as a customer, we are not able to identify you using the data and information listed below. We place a cookie on your computer (browser) and allocate a random session ID. The following information is processed in this cookie:

  • Screen size
  • Screen resolution
  • Type of device
  • Operating system and version
  • Browser
  • Information as to whether cookies are activated in the browser
  • Geo data (continent, country, region, city)
  • Timestamp (date, time of login)
  • "Click data" (individual applications accessed)
  • Search queries
  • "abandoned shopping carts" (product placed in the shopping cart but not ordered)
  • Bandwidth and Internet provider

We do this in order to be able to analyze whether and how users not logged in as customers use our Online Support offering.

If you are logged into our Online Support as a customer, in order to optimize the Online Support platform and improve your customer experience when using our platform, in addition to the aforementioned information, we also analyze the following data - only internally at SEW-EURODRIVE and without processing your name or your IP address:

  • Your role at the company
  • Registration date
  • Name of company, entity, account number
  • Type of company
  • Order designation
  • Net price entitlement
  • Sales Organization

The information recorded and analyzed is only stored on our servers in Germany provided it is needed for the analysis and optimization of Online Support and only for as long as it is needed for this purpose. It is stored and processed for 5 years at the most.

The legal basis for the capture and creation of these analyses is Article 6(1)(1)(f) GDPR. If you do not want any analyses performed during use of the Online Support via your end device, object to tracking with the SEW‑EURODRIVE tool here.
action successfull

(d) Functions with use of cookies following your consent
Below is an overview of the functions which we use on receiving your consent when you start using our website. These are functions which are used for advertising purposes and use cookies for this purpose.

Use of functions for advertising purposes
We use functions which deploy cookies for marketing purposes, for example in order to tailor advertising to the interests of a website visitor. They are also used to limit the frequency with which ads are displayed and to measure the effectiveness of the adverts. They record which websites and which items are clicked. This enables us to record information about user habits in order to provide interest-based advertising. The advertising networks used may share this information with third parties. In such cases, the advertising partner regularly sets the cookies directly.

The following functions are used for advertising purposes in particular:

(1) Use of Google Ads /Google Remarketing
We use the service of Google Ads to draw attention on external websites to our attractive products by using advertising tools (so-called Google advertising). These advertising tools are delivered by Google by means of so-called "ad servers." Ad server cookies that allow for the analysis of performance parameters are used in this process, e.g. ad impressions, clicks and conversations. This allows us to determine how successful individual advertising measures are in relation to the data of the advertising campaigns.

If you access our website via a Google ad, Google Ads will save a cookie on your end device. These cookies are not intended to identify you personally. By means of the integration of the cookies, Google is informed that you have visited the corresponding page of our website or have clicked on one of our advertisements by including tracking tools. If you are registered with a Google service, Google can allocate the visit to your account. Even if you have not registered with Google or are not logged in, it is possible that the provider finds out and saves your IP address. With the company's conversion remarketing technologies, users who have already visited our website and online services and shown interest in our products will see further related advertisements on other websites in the Google Partners network. As a rule, the following analysis values are also saved:

  • Unique cookie ID
  • Number of ad impressions per placing (frequency)
  • Last impression (relevant to post-view conversions)
  • Opt-out information (marking that the user no longer wants to be contacted)

The cookies set by Google enable Google to recognize your Internet browser once again in the future. If a user visits certain pages of a website of an Ads customer and the cookie that has been saved on his or her end device has not expired, Google and the customer can detect that the user has clicked the advertisement and was forwarded to this site. A different cookie is assigned to each Ads customer, so that cookies cannot be traced via the websites of Ads customers. Your browser automatically establishes a direct connection to the Google server based on the marketing tools deployed. We ourselves do not independently gather personal data during the named advertising measures, rather we only provide Google with the possibility of obtaining the data. In this respect, we are jointly responsible with Google for the data gathering and transfer. Google is responsible under data protection laws for the subsequent data processing. We are only provided with statistical analysis by Google. This analysis allows us to identify which of the deployed advertising measures are particularly effective. We do not receive any further data from the deployment of advertising measures, and, in particular, we are not able to identify users based on this information. The legal basis for processing your data is Article 6(1)(1)(a) GDPR.

Please note that Google may process data outside of the area of the European Union. Google also processes your personal data in the USA and has undertaken to comply with a standard which corresponds to the former EU-US Privacy Shield. We have also agreed so-called standard contractual clauses with Google, the purpose of which is compliance with a reasonable level of data protection in the third country.

We use Google Ads with the Google Remarketing function in order to provide you with advertising which is tailored to your interests. This application enables displaying our advertising when you are visiting other websites after visiting our website. This is accomplished with the use of cookies that are saved in your browser via which your utilization behavior is captured and analyzed by Google when you visit various websites. This enables Google to determine your previous visit to our website. According to Google, the data collected within the scope of remarketing is not combined with your personal data that may have been saved by Google. In particular, according to Google, pseudonymization is used during remarketing. You can prevent the remarketing function by not consenting to its use and also by revoking your consent subsequently, as described in the paragraph below. The legal basis is your consent in accordance with Article 6(1)(1)(a) GDPR.

Should you not wish for advertising which is tailored to your interests to be displayed after you have issued your consent or should you not wish for the remarketing function to be used, you can revoke your consent in our cookie settings or de-activate this in your browser cookies. You can also notify Google of this directly for the future via the following link: https://www.google.com/settings/ads/onweb/. In addition, you can object to the Google remarketing via the website of the Network Advertising Initiative (NAI): http://optout.networkadvertising.org. Alternatively, you can de-activate the use of cookies by third-party providers by accessing the de-activation site of the Network Advertising Initiative ( http://www.networkadvertising.org/managing/opt_out.asp) or administering the use of the device identifiers via the device settings ( https://support.google.com/ads/answer/1660762#mob). Further information of the provider can be found at https://support.google.com/google-ads/answer/2549063?hl=nl/. Full information concerning data protection at Google can be found on their website at https://policies.google.com/privacy?hl=en and https://services.google.com/sitestats/en.html

(2) Use of Marketo
On our website, we continue to use the service of Marketo Inc ("Marketo"). Thereby cookies are used, which are saved on your end device and which enable an analysis of your use of the website.

For this purpose, profiles are created under a pseudonym. During this process, your IP address is anonymized immediately. The analysis of your use of the website serves the purpose of displaying use-related content and interest-based advertising, as well as the regular optimization of our online service and our website in order to make it more interesting for you as a user through interest-based content and advertising using the analysis which has been obtained. The information concerning your use of the website which is generated by the cookie is transferred on our behalf to a server of Marketo within the EU and saved there. In order to guarantee these functions, the service of Cloudfare is used, which controls various certificates for Marketo, for example the SSL certificate and distributes the inquiry load across various servers, in order to increase the security and performance of websites (load balancing).

In individual cases, the data may also be transferred to servers in the USA for advertising-related use and saved there. In these cases, Marketo has undertaken to comply with a standard which corresponds to the former EU-US Privacy Shield. We have also agreed so-called standard contractual clauses with Marketo and Cloudfare, the purpose of which is compliance with a reasonable level of data protection in the third country.

The data processing takes place on the basis of your consent in accordance with Article 6(1)(1)(a) GDPR. . You can revoke your consent to the data processing at any time (without the lawfulness of the processing which has taken place up until this time being affected) by de-selecting the functions in our cookie settings or clicking here.

(3) LinkedIn Insight-Tag
(1) Furthermore, the website uses the so-called LinkedIn Insight tag (or LinkedIn Pixel) of LinkedIn Ireland Unlimited Company ("LinkedIn"). Through JavaScript tag integration, you as a user of our website can be shown interest-based advertisements ("ads") that are relevant to you when you visit the social network LinkedIn or other websites that also use the procedure and we receive statistics in relation to website visitors and demographics. Furthermore, we can evaluate your use of our LinkedIn advertising and interest in our services, also by means of a conversion tracking function, and also show you LinkedIn ads on other websites by means of retargeting. By doing so, we are pursuing our interest in improving the effectiveness of LinkedIn ads and making our website more interesting for you.

(2) By integrating the LinkedIn Insight tag, your browser automatically establishes a direct connection to the LinkedIn server, both when visiting the LinkedIn website and also when visiting websites that have integrated the LinkedIn Insight tag. LinkedIn and ourselves are jointly responsible for collecting your usage data when you visit our website and transmitting it to the provider, however LinkedIn is solely responsible for the relevant processing to carry out the objectives described, once the data has been transferred. We have no influence over the extent and type of use of the data by LinkedIn, we are therefore informing you according to the state of our knowledge: By means of the integration of the LinkedIn Insight tag, LinkedIn is informed that you have visited the website of our Internet presence or have clicked one of our advertisements. If you are registered with a LinkedIn service, LinkedIn can allocate the visit to your account. Even if you have not registered with LinkedIn or are not logged in, it is possible that the provider obtains knowledge of your IP address, time window and further identification characteristics and connects these to the actions attributable to you.

(3) It is possible to de-activate the LinkedIn Insight tag and other advertising objections in the settings for advertisements at https://www.linkedin.com/help/linkedin/answer/62931?trk=microsites-frontend_legal_privacy-policy&lang=en and additionally at https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out. Further settings options and information can be found in the LinkedIn Privacy Center: https://privacy.linkedin.com/nl-nl?lr=1/.

(4) The legal basis of the processing of your data for the purposes referred to above is your consent in accordance with Article 6(1)(1)(a) GDPR. You can revoke your consent at any time. The easiest way to do this is to de-select the function in our cookie settings. LinkedIn also processes your personal data in the USA and has undertaken to comply with a standard which corresponds to the previous EU-US Privacy Shield. We have also agreed so-called standard contractual clauses with LinkedIn, the purpose of which is compliance with a reasonable level of data protection in the third country.

(5) Further information concerning data processing by LinkedIn can be obtained from the provider, LinkedIn Ireland Unlimited Company, Attn: Legal Dept. (Privacy Policy and User Agreement), Wilton Plaza, Wilton Place, Dublin 2, Ireland; Information relating to the LinkedIn Insight-Tag: https://business.linkedin.com/marketing-solutions/insight-tag?lr=1/; Data protection information: https://www.linkedin.com/legal/privacy-policy?trk=homepage-basic_footer-privacy-policy/.

(4) Integration of YouTube videos into our website
On individual websites, we have integrated YouTube videos which are saved at http://www.youtube.com and can be played back directly on our website. These videos are included in the "extended data protection mode," i.e. no data about you as a user will be transmitted to YouTube unless you play back the videos. The below data is only transmitted when you play back the videos. We cannot influence this data transmission.

By playing back the embedded videos, YouTube receives the information that you have accessed the corresponding page on our website, and it is furthermore possible that other data is transmitted to YouTube of which we have no knowledge. This will occur regardless of whether YouTube has provided a user account through which you have logged in or if no user account exists. If you are logged into YouTube, your data will be directly allocated to your account. If you do not want this allocation to your profile with YouTube, you must log out before you activate the button. YouTube saves your data as utilization profiles and uses it for the purposes of advertisements, market research and/or the needs-compliant design of its website. Such an analysis can be carried out (even for users that are not logged in) especially for providing needs-compliant advertisements and to inform other YouTube users about your activities on our website. You have the right to object to the creation of these user profiles. Such requests must be addressed to YouTube.

YouTube also processes your personal data in the USA and has undertaken to comply with a standard which corresponds to the former EU-US Privacy Shield. Further information concerning the purpose and scope of the data gathering, the subsequent processing and the safeguarding of the data transfer to a third country can be found in the data protection policy of YouTube. This is also where you will find further information about your rights and setting options to protect your privacy: https://policies.google.com/privacy?hl=nl&gl=nl. The legal basis of the processing of your data for the purposes referred to above is your consent in accordance with Article 6(1)(1)(a) GDPR. You can revoke your consent at any time. The easiest way to do this is to de-select the function in our cookie settings.

7. Integration of Google Maps
Via an API, this site uses the map service of Google Maps, which is provided by Google Inc..

It is necessary to process your IP address and further utlization data in order to use the functions of Google Maps. This information is normally sent to a Google server in the US and stored there. The provider of this page cannot influence this data transmission. Google can connect the utilization data with other data and assign it to your Google account, should you be logged in to this.

Google Maps is used for the purpose of providing an attractive online service and helping to easily find the locations given on our website. This represents a legitimate interests in accordance with the legal basis being used, Article 6(1)(1)(f) GDPR.

Further information concerning the processing of your user data can be found in the data protection policy of Google: https://policies.google.com/privacy?hl=nl&gl=nl

8 SEW-EURODRIVE profiles on social networks
a)Facebook (META) fan page

For the information services offered here, we use the technical platform and services of Facebook Ireland Ltd., 4 Grand Canal Square Grand Canal Harbour, Dublin 2, Ireland. We wish to inform you that use of our Facebook page at https://www.facebook.com/sew.antriebstechnik, https://www.facebook.com/werkenbijSEW and its functions takes place under your own responsibility. This applies, in particular, to the use of interactive functions (e.g. Comment, Share, Rate).

When you visit our Facebook page, Facebook records, among other things, your IP address as well as additional information which is found on your PC in the form of cookies. This information is used to supply us as the provider of the Facebook pages with statistical information about the use of our Facebook page (so-called Facebook “insights”). Facebook provides further information via the following link: https://www.facebook.com/help/pages/insights.

The data collected in this context is processed by Facebook Ltd. and may be transmitted to countries outside the European Union, in particular the US. Your data may be transferred to the USA, whereby according to the information provided by Facebook, it complies with a reasonable level of data protection which corresponds to the former EU-US Privacy Shield ( www.privacyshield.gov). Facebook describes which information it receives and how it uses it in general terms in its Data Use Guidelines. They also provide information about how to contact Facebook and how to change your advertising settings. The data use policies details on how to manage and delete existing information about you are available via the following link: https://www.facebook.com/about/privacy/.

Facebook does not conclusively and clearly state, nor do we know, the extent to which Facebook uses data from your visit to the Facebook pages for its own purposes, the extent to which activities on the Facebook pages are allocated to individual users, for how long Facebook stores this data and whether data from a visit to the Facebook page is passed on to third parties. Data processing by Facebook may vary depending on whether you are registered with, and logged into, Facebook, or whether you access the site as a non-registered and/or not logged in user.

When you access a Facebook page, or make a contribution, the IP address allocated to your end device is transmitted to Facebook. According to Facebook, this IP address is anonymized (for “German” IP addresses) and deleted after 90 days. In addition, Facebook saves information about the end devices of its users (e.g. as part of the “Log-in notification” function); this may allow Facebook to allocate IP addresses to individual users. If you as a user are currently logged into Facebook, a cookie containing your Facebook ID is currently saved on your end device. This enables Facebook to track that you have visited this page and how you used it. This also applies to all other Facebook pages. With the help of Facebook buttons embedded in websites, Facebook can record your visits to these websites and allocate them to your Facebook profile. Based on this data, contents or advertising can be tailored to you.

If you want to avoid or restrict the data processing described above by Facebook, you should log out of Facebook or disable the “remain logged in” function, delete any cookies on your device and restart your browser. This deletes Facebook information, which can be used to identify you. You can thereby use our Facebook page without disclosing your Facebook ID. If you try to use the page's interactive functions (Like, Comment, Share, Messages, etc.), a Facebook login screen is displayed. After you log in, Facebook can again identify you as a specific user.

In addition to this, we as the provider of the information service only process the data from your use of our service which you provide and which requires interaction. For example, if you ask a question which we can only answer by e-mail, we will save your information in accordance with our General Data Protection Principles, as described in our Data Protection Information. The legal basis for processing your data on the fan page is Article 6(1)(1)(f) GDPR.

You can contact either us or Facebook to exercise your rights as the data subject. If a party is not responsible for providing a reply, or must receive information from the other party, we or Facebook will forward the query to the relevant other party. Please contact Facebook directly for any queries concerning the setting up of your profile, the processing of your data when using the website and insights (see above for the link). If you have any questions regarding how we process your interaction with us on our site, please do not hesitate to contact us at privacy@sew-eurodrive.nl .

If you have any questions regarding our information offering, please do not hesitate to contact us by using the above contact details. The concept underlying the service is available via the following Internet address: https://www.facebook.com/sew.antriebstechnik or https://www.facebook.com/werkenbijSEW. For more information on Facebook, other social networks and how you can protect your data, see https://www.youngdata.de/.

b) Other sites on social media platforms
We also maintain sites on other so-called social media platforms and sites with the following providers:

media platforms

YouTube

LinkedIn

To provide these information services, we access the providers’ technical platform and services. We hereby inform you that use of our sites on social media platforms and their functions is at your own risk. This applies, in particular, to the use of interactive functions (e.g. Comment, Share, Rate). When you visit our pages, the social media platform providers record, among other things, your IP address as well as additional information found on your PC as cookies. This information is used to supply us as the provider of the accounts with statistical information about the interaction with us.

The details relating to Facebook described above also apply here. In particular, your data may be transmitted to the USA; all of the above providers state that they comply with a reasonable level of data protection which corresponds to the former EU-US Privacy Shield. We do not know in what way the social media platforms use the data from your visit of our account and from the interaction with our contributions for their own purposes, for how long they store this data and whether they pass on the data to third parties. Data processing may vary depending on whether you are registered with, and logged into, the social network, or whether you access the site as a non-registered and/or not logged in user. When you access a contribution or the account, the IP address assigned to your end device is transmitted to the provider of the social media platform. If you are currently logged in as a user, a cookie on your end device can be used to track how you surfed the internet. If you want to avoid this, you should log out, delete any cookies on your device and restart your browser.

In addition to this, we as the provider of the information service only process the data from your use of our service which you provide and which requires interaction. For example, if you ask a question which we can only answer by e-mail, we will save your information in accordance with our General Data Protection Principles, as described in our Data Protection Information. The legal basis for processing your data on the social media platform is Article 6(1)(1)(f) GDPR.

You can contact either us or the provider of the social media platform to exercise your rights as the data subject. If a party is not responsible for providing a reply, or must receive information from the other party, we or the provider of the social media platform will forward the query to the relevant other party. Please contact the provider of the social media platform directly for any queries concerning setting up your profile or the processing of your data when using the website. If you have any questions regarding how we process your interaction with us on this site, please do not hesitate to contact us at privacy@sew-eurodrive.nl .

In their data protection policies, the providers describe what information the social media platform receives and how this is used (see table above for the link). These also provide information about how to contact them and how to change your advertising settings. For more information on social networks and how you can protect your data, see www.youngdata.de.

9 Integration of vacancies on our website
On our website we embed vacancies that are created and managed via online recruitment platform Recruitee B.V., Keizersgracht 313, 1016 EE Amsterdam, Nederland, +31 85 888 0226, https://recruitee.com. Recruitee B.V. acts as a data processor for the personal data of applicants that is processed with their program. Informations about their privacy policy can be found here: https://recruitee.com/nl/privacy.

For further information on how we handle your job applications can be found under item IV. Data protection information for job applicants at SEW-EURODRIVE. .

III. Data protection information for customers and interested parties of SEW-EURODRIVE

1. Scope of data processing and designated uses

a) Contract performance
SEW‑EURODRIVE processes the data that we receive from you as part of your inquiries or existing contractual relationships. In addition to your business contact details, this comprises all information that is exchanged, such as e-mails, orders, requests for our products, and payment details. If you have business relationships with us, you must provide the personal data that is necessary for the preparation or performance of the contracts or that we are legally required to process; otherwise we cannot fulfill the contracts.

SEW-EURODRIVE processes the data provided during order placement for use in fulfillment of the contract and may employ specialized and monitored service providers for this purpose. Processing of the data for the purpose of contract fulfillment comprises using the data to render the service stipulated by the contract, including rendering of services defined in service agreements or handling of any warranty claims. In addition, if a request for financing is made, the data required for generating a quotation may be used by SEW-EURODRIVE and, if necessary, passed on to contractual partners. Further details regarding the purposes of use can be found in the relevant contractual documents. This data processing is carried out on the basis of Article 6(1)(1)(f) GDPR.

Data collected by SEW-EURODRIVE regarding the purchase of our products or use of our services may also be passed on to the external auditors and/or tax consultants of SEW-EURODRIVE for consulting and auditing purposes. SEW-EURODRIVE saves the data collected for fulfillment of the contract in its operative system as long as warranty claims or other purposes of use laid out in this declaration still apply. Thereafter, data that is subject to the retention obligations specified in sections 146 et seqq. German Fiscal Code or Section 257 German Commercial Code is archived and then deleted once these retention obligations expire. All other data is deleted immediately, unless this declaration specifies other designated uses for this data. Data is processed for warranty claims on the basis of Article 6(1)(1)(b) GDPR, and for the fulfillment of legal obligations in accordance with Article 6(1)(1)(c) GDPR.

b) Verification of address and credit worthiness
To verify your address and credit rating, SEW EURODRIVE accesses databases from external agencies in order to gather address details and credit data about your company, including data that was calculated using statistical methods (scoring). This is done as long as SEW-EURODRIVE is undertaking a commercial risk in concluding the contract and seeks to safeguard itself through this credit check. This information is used by SEW-EURODRIVE to grant trade credit for goods or services.

The information provided by the agencies and the internal information regarding payment behavior is internally evaluated by SEW-EURODRIVE, which then creates its own rating for use as the basis for granting a credit limit. The credit data is deleted 5 years after the last delivery of goods. This mode of data processing is performed in accordance with Article 6(1)(1)(f) GDPR in order to grant you trade credit for goods and services.

c) Promotional use of data by SEW-EURODRIVE
SEW-EURODRIVE and engaged service providers (printing companies, lettershops, etc.) use your name and address as a contact person in ongoing business relationships or of interested persons for additional measures for entering into and activating business partnerships.

This includes the sending of advertising by post in relation to interesting products and services, so that potential customers and business partners can become aware of products which may be of interest and in order to form a long-term business relationship. Last but not least, we would like to stay in touch with you on special occasions and send you Christmas greetings, for example. SEW-EURODRIVE uses your telephone number for promotional purposes only if you have given your consent or if consent can be reasonably presumed – for example, within an existing business relationship or after previous contact. SEW-EURODRIVE also uses your e-mail address which was obtained from the contact persons during the conclusion of contracts in order to advertise similar products and services. In all other cases, we only use your e-mail address for advertising purposes with your separate consent. Of course, you have the right to refuse these promotional contacts. We notify you of your right to object to advertising in each separate case.

Furthermore, SEW-EURODRIVE processes the data collected within the framework of the business relationship (contact information, product purchases, services ordered) and obtained when the services on the website are used, at trade fairs or during other advertising campaigns (use of data when accessing the website or when participating in advertising campaigns, as well as the voluntary information which you disclose when using the website) in order to provide you with offers which are tailored to your interests. By means of the above, we use the data which is collected over the course of the business relationship and the data which is obtained when using products / services in order to inform you of offers, information and current developments in relation to our products and services which may be of interest. Thereby SEW-EURODRIVE provides further information concerning products and services of the SEW-EURODRIVE Group. By means of this data processing, we can showcase the products and services which we think may be of interest to you by means of personalized offers (website, e-mail or postal advertising).

We may also send you - as an existing customer or if we have otherwise received your contact details - information in relation to special promotions, events or trade fair events by post within the framework described above. In this case, you will receive post from us with information about the specific campaign and how you can participate and what information you must issue us with. We will then often register your participation via an event-related website and process your data for the stated purposes indicated, for example to provide the products offered or send you information. We may use the information received as part of the processing described here. At the time of selection and sending of the initial information, your data is processed on the basis of a consideration of our interests, Article 6(1)(1)(f) GDPR; when you participate in a campaign and register, your data is processed for the performance of the contract, in accordance with Article 6(1)(1)(b) GDPR.

As a rule, your data is saved in the EU for advertising purposes. Thereby we can use service providers whom we have carefully inspected and audited. Should data be transferred to and processed on servers in third countries outside the EU/EEA in individual cases, i.e. in particular the USA and, where applicable, the United Kingdom (UK), we use engaged and monitored service providers who have undertaken to guarantee an reasonable level of data protection and with whom the EU standard data protection clauses of the EU Commission have been agreed in principle. In individual cases, permission for data transfer may also arise under Article 49 GDPR, for example fulfillment of a contract with an international focus or if you have issued your consent.

To achieve the goals associated with this promotional usage, we process your data over the service lives of our products and as long as you remain a customer. Exceptions are made if you consent to a longer period of usage and/or if the data is subject to statutory retention obligations. In the latter case, the data is deleted after the retention period has elapsed. The processing period may be shorter if you exercise your right to object, of which we inform you in Section V.

The legal basis for this promotional usage is Article 6(1)(1)(f) GDPR or, if you have given your consent, Article 6(1)(1)(a) GDPR. We will inform you below of your rights regarding use for advertising purposes, in particular your right to object.

d) Processing of personal data due to legal obligations
SEW-EURODRIVE, like every other company in Germany and Europe, is subject to various legal obligations to verify the data of our customers and business partners. In such cases, we process your personal data only to the extent legally required. To fulfill these legal obligations, it may be necessary to process some of your data automatically in order to evaluate personal aspects (profiling). Unless you are expressly notified, automated individual decision-making is conducted. The legal basis for this processing is Article 6(1)(1)(c) GDPR in conjunction with the applicable statutory provisions.

These statutory provisions relate to, in particular:

  • Prevention of fraud and money laundering
  • Tax auditing and reporting requirements
  • Evaluation and management of risks in the Group
  • Sanctions lists
  • Export control, customs regulations
  • Auditing, in particular by tax consultants and auditors

2. Distribution of data within the SEW-EURODRIVE Group
SEW-EURODRIVE may pass on your master data (company name, contact persons, address and contact details such as telephone number and e-mail address) to other companies within the SEW-EURODRIVE Group and possibly update it in order to ensure that all SEW-EURODRIVE companies involved with you in a transaction (for example fulfilling a contract) have the same master data. This is intended to simplify our processes and may help you avoid having to provide the master data again when contacting another company within the Group. The legal basis for this mode of data processing is Article 6(1)(1)(b or f) GDPR. Your rights are safeguarded by internal contractual policies that ensure a high standard of data protection.

Furthermore, in addition to master data, data relating to a concrete order (order data) or data for the preparation of such an order in case of your inquiry can be passed on to other EURODRIVE companies, should this be necessary due to your order. For example, different SEW-EURODRIVE products are manufactured by different SEW-EURODRIVE companies, so data may need to be transferred to simplify order processing and delivery. In such cases, you will be informed of this transfer upon conclusion of the contract. The legal basis for this processing is Article 6(1)(1)(b) GDPR.

If your company is based outside Germany, an SEW-EURODRIVE subsidiary associated with us will be responsible for managing and processing your contracts or inquires. Therefore, if you wish to receive contract offers or additional information about SEW-EURODRIVE and our products, the personal information we have stored for you (in particular: name, contact details, associated company, products in which you are interested) must be transferred to the SEW-EURODRIVE subsidiary that is responsible for your company's location. This international representative of ours will use your personal data unless you object to the dissemination or saving of your data in these subsidiaries.

The processing procedures referred to above may result in your master data being processed by SEW-EURODRIVE companies outside of the European Union (EU) or European Economic Area (EEA). In cases where the EU Commission has not specified an reasonable level of data protection, we have made contractual commitments; generally, we have concluded the EU standard contractual clauses and checked the level of protection of the country in detail. You can find a list of the companies belonging to the Group here. This data is subject to the same deletion policies described above.

3. Surveys with online tools
In some cases, we conduct surveys/questionnaires with customers, suppliers, visitors to trade fairs and interested parties to learn as much as possible about their requirements for our products and innovative solutions. We will therefore periodically ask you to take part in a survey, which is always voluntary. We conduct surveys in different places, for different reasons and purposes, using different technical tools and different people. If we survey you in person at an event or trade fair, we may conduct and document the survey and documentation using an electronic device, such as a tablet.

We use your surname, first name and e-mail address in order to invite you to complete a survey. If we have invited you to complete a survey by e-mail and you do so online, a cookie will be placed on your end device to prevent multiple participations and a falsification of the results. This information is kept separate from the information and details provided in the survey and is not linked to any other data.

We conduct both anonymous and personal surveys.

When you participate in an anonymous survey, the responses from all respondents are statistically combined and evaluated collectively. It is therefore not possible to match answers to certain participants. Furthermore, we formulate the questions in such a way that we cannot identify the person responding.

When you participate in a personal, non-anonymous survey, we generally collect your surname, first name, business contact details, the name and sector of your company, your role within the company, etc. and then evaluate this information.

We use the services of LamaPoll to conduct surveys, especially to collect and evaluate the information gathered. We have commissioned LamaPoll as a data processor and have audited them accordingly. (Further information on data processing can be found in the data protection declaration of the provider, https://www.lamapoll.de/Support/Datenschutz/#oben). The data is hosted in a data center in Berlin.

We sometimes link participation in the survey with a contest or other rewards; in such cases, we always ensure that the answers and the rewards are separate so that we cannot identify a person’s answers. We may also display individualized design elements such as images, videos, questions or pages.

The legal basis for processing your contact details for promotional purposes is further detailed in No. III. 1. c of this data protection notice. The legal basis for processing your data when you participate in an anonymous survey is Art. 6 Para. 1 (1) f GDPR. Our legitimate interest consists in receiving voluntary feedback from you about the company and our products. If you participate in a personal survey, we will obtain your consent beforehand. The legal basis is Art. 6 Para. 1 (1) a GDPR.

If you withdraw your consent, the data will be deleted within a month unless there are any laws, duties or overriding interests which preclude immediate deletion. In all other respects, the information will be deleted insofar and as long as the processing of said information is no longer required to fulfill specific purposes, for record retention requirements or to defend against or assert legal rights.

4. Online chat tool (test phase)
We are thinking of providing an online chat function in the future for you to use to communicate with us. We are currently in the process of testing the chat tool from Pubble. The following data may be processed as part of this "test chat":

  • Last name, first name
  • E-mail address
  • Phone number, cellphone number (optional)
  • Content of the inquiry, content of the chat history
  • Time and date of the chat message
  • Conversation ID
  • Response time from SEW EURODRIVE
  • Status of the inquiry
  • URL for the chat history
  • IP address

If you contact us via the chat function, employees at SEW EURODRIVE will process your data for the purpose of responding to and completing your inquiry (customer support).

A limited, internal group of people will evaluate the chat history to improve the customer experience. We will look at the reasons that motivated you to contact us via chat, how long it takes us to respond to your inquiry and whether the chat function will be used in "normal" operation. The employees of the external processor Pubble (Unit 4100, Airport Business Park, Cork, Ireland) will also have access to the chats. The chat data will be hosted in the Amazon Web Services Cloud (subcontractor) in Ireland (EC2 availability zones: 3). You can view Pubble's data protection information here.

The data will therefore not be transferred to third countries. However, as Amazon Web Services is a US company, it is possible for US authorities to access AWS servers in the EU based on a US law (e.g. the Cloud Act).

We will also store your chat data insofar as and for as long as we need it to process your inquiries in the chat. The information and data, which we use solely for internal evaluation purposes, will be deleted at the latest after three months.

If the processing of your data, such as the evaluation of the data, is based on your consent, the legal basis for this is Art. 6(1)(a), 7 GDPR. In accordance with Art. 7(3) GDPR, you can revoke your consent at any time without stating the reasons for doing so. You can do this, for example, by e-mail to privacy@sew-eurodrive.nl .

If you contact us as an interested party to establish a business relationship or as part of an existing customer relationship, the processing of your data is necessary to handle the inquiry as well as to establish, implement and maintain our customer relationship, meaning that Art. 6(1)(b) GDPR and Art. 6(1)(f) GDPR are the legal basis and customer service is also the legitimate interest for using the chat.

IV. data protection for job applicants at SEW-EURODRIVE

For managing job applications SEW-EURODRIVE uses a third-party recruitment platform Recruitee.
If you apply at SEW-EURODRIVE, the principles for data processing as described below shall apply. After hiring you, we will inform you about data processing separately in the context of concluding the contract.

1. Scope of data processing and designated uses
a) Internal data processing when checking your application
We process the data you have provided in the context of your application for the purposes of checking your application and verifying suitability for the advertised position. We save your data in our own computing center in Germany, should you apply via one of our service providers or via a social media platform. In order to check your application, we can use specialized service providers who are monitored by us (recruiting platforms). Suitable applications for a position are forwarded by HR to the corresponding department or subsidiary for further evaluation. To properly assess your application, we need your CV, report cards or appropriate certificates. Further information as well as a photo are optional.

Unless you want to be saved in our pool of applicants (see 3.), we will delete your application data 6 months after completing the application process, i.e. after the position has been filled. This data processing is carried out based on Article 6(1)(1)(b) GDPR.

If you are under 18, we require the consent of your guardians to conclude a contract with you. Even saving your application data for a longer period of time (e.g. for a work placement at a later point in time) shall only be carried out with your consent and the consent of your guardians which is noted in the templates.

2. Applications via social media platforms
You can also apply to us using social media platforms LinkedIn. In this case, the platforms provide us with the data which has been stored on them. We do not have any further details on how these platforms process data.

3. Applications of apprentices, students with co-op terms and trainees still at school
We will gladly accept your applications as apprentices, students with co-op terms and trainees still at school. Your application data will always be processed in accordance with the principles as described in here, with the restriction that we will not include you in our application pool. If your application is unsuccessful, we will delete your application documentation at the end of the quarter following the completion of the application process. If you would like to apply again at a later point in time, we look forward to receiving a new application.

4. Applications of holiday workers
We will gladly accept your applications as holiday workers. Your application data will always be processed in accordance with the principles as described in here, with the restriction that we will not include you in our application pool. If your application is unsuccessful, we will delete your application documentation 6 months after the completion of the application process. If you would like to apply again at a later point in time, we look forward to receiving a new application.

V. Data protection information for visitors of SEW-EURODRIVE

We are pleased when you visit us on site - whether as a contact person of a company (such as a customer or supplier), as a prospective customer, applicant or employee from our SEW locations around the world. In order to be able to quickly identify the respective location in the event of an accident in our plant facilities or in the company and business premises and to be able to track your visit to us, e.g., due to the assertion of claims for damages and to protect our business and trade secrets (processing purposes), we record information about you digitally in an external IT visitor system Proxyclick Condeco.

1. Data processing Proxyclick Condeco
Condeco Software SA, having its registered office at 1150 Brussels, rue Saint-Hubert 17, registered in the Belgian Crossroads Bank for Enterprises under number 0863.261.693, https://www.proxyclick.com/,acts as the data processor for the data that are collected from visitors of SEW-EURODRIVE B.V. offices in the Netherlands.

2. Scope of data recorded
The following information can be recorded:

  • First and last name
  • Phone number
  • E-mail address
  • Data and time of visit
  • Location of visit
  • Status visit (expected present, checked out)
  • Educational status (if visitor is a student)
  • Name of company, organization, institution or school
  • Consent e-mail newsletters
  • Signed agreement general term of visit

The legal basis is Article 6(1)(f) GDPR. The above purposes of processing constitute our "legitimate interests". And by Legal obligation: Art. 15- Occupational health and safety legislation (Dutch Arbo law). We store the information about you that is registered in our visitor system for a period of 365 days.

Information about how they secure your data can be found at https://www.proxyclick.com/security. If you have any questions regarding the process of your data via our visitor system, please do not hesitate to contact us at privacy@sew-eurodrive.nl .

VI. Data protection information for attendees educational programs at SEW-EURODRIVE

For offering and registering educational programs such as workshops, trainings, seminars or events, SEW-EURODRIVE uses the online services of Bookwhen Ltd.

1. Data processing Bookwhen Ltd.
Bookwhen Ltd. acts as the data processor for the data that are collected from attendees when using Bookwhen. Bookwhen Ltd is registered as a company in England and Wales, address is Belsyre Court 57 Woodstock Road, Oxford OX2 6HJ, +44 (0)8914060, https://bookwhen.com/ . Information about their privacy policy can be found at https://bookwhen.com/privacy.

2 Collected data
When registering for an educational program at SEW-EURODRIVE the following data can be requested and collected based on Article 6(1)(b)GDPR, information needed to provide the requested service; Name, Email address, Phone number, Department, Function, Company name, Order number, Your remarks, Yes/no to agreement general terms participation of educational program at SEW-EURODRIVE.

3 Consent commercial information via email
During registering consent for receiving commercial information about SEW, product and services, via email can be given.

a) Personal data and consent customers
In the event of your consent we will save your name, email address, function, department and company name for sending periodic emails. Your personal data will be saved in our CRM-system as contact person.
You can revoke your consent for receiving commercial emails here

b) Personal data and consent non customers
Seminars at SEW-EURODRIVE have a more social or market-wide approach. For these events non-customers can also register. If you as a non-customer register for these events, your personal data will not be saved and deleted accordingly the privacy protocol of Bookwhen. If you as a non-customer give your consent for receiving commercial information via email, your name and email address will be saved in a separate non-customer account in our CRM until you revoke your consent.
You can revoke your consent for receiving commercial emails here

3. Registering outside Bookwhen
For the purpose of administration, registrations that are submitted outside Bookwhen, such as via email, will be transported and saved into Bookwhen.

VII. Your richts as a person affected


As a data subject, you have various rights. You can find our general contact details and the contact options of our data protection officer at the top of this information. The relevant chapters in the text of this data protection declaration describe the solution most suited to you for exercising your rights.

Every affected person is entitled to the following rights:

  • Right of access (Article 15 GDPR)
  • Right to rectification of incorrect data (Article 16 GDPR)
  • Right to erasure (Article 17 GDPR)
  • Right to restriction of processing of personal data (Article 18 GDPR)
  • Right to data portability (Article 20 GDPR)
  • Right to lodge a complaint with a supervisory authority (Article 77 GDPR).


You can object to the processing of personal data for promotional purposes – including the analysis of customer data – or the dissemination to third-parties for promotional purposes at any time without providing a reason.

Furthermore, every person affected is entitled to a general right to object (see Article 21(1) GDPR). In this case, the objection to data processing must be justified. If the data is processed with your consent, you may revoke this consent at any time with immediate future effect. Revoking your consent does not affect the legality of the data processing that occurred with your consent until the time of revocation.

Last update: 06/2022